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LIVE WIRE
●FACEIN.ID SDK — passwordless login for your app — targeting public launch Friday, July 31, 2026●HUGGING FACE confirms a breach exposing internal datasets and credentials — another reminder that stored secrets are the target●DEEPFAKE DETECTION market expands as Deloitte projects up to $40B in US generative-AI fraud losses by 2027●FACEIN.ID SDK — passwordless login for your app — targeting public launch Friday, July 31, 2026●HUGGING FACE confirms a breach exposing internal datasets and credentials — another reminder that stored secrets are the target●DEEPFAKE DETECTION market expands as Deloitte projects up to $40B in US generative-AI fraud losses by 2027
01ACCOUNT RECOVERY

Account
Recovery

Locked out? Lost your phone? Got a new device? Find your exact scenario below — we have you covered.

NOTEYour biometric data never leaves your device. Losing a device does NOT expose your biometrics — ever.

02RECOVERY OVERVIEW

Multiple Recovery
Paths Available

FaceIn recovers your account through your identity — never a stored secret, call center or AI bot. Each path is cryptographic and identity-verified.

01PATH 1 · ALL PLANSApprove from a Linked Device
02PATH 2 · ALL PLANSMCR · No backdoor
03LAST RESORTStripe Identity Verification
03RECOVERY SCENARIOS
01

I got a new phone

Your old phone is gone, broken, or upgraded — but you still have access to your email.

  1. 1Download the FaceIn app on your new phone
  2. 2Tap "Recover Account"
  3. 3Enter your email address
  4. 4We send a one-time magic link to your inbox
  5. 5Tap the link to verify it's you
  6. 6Register your biometric (face or fingerprint) on the new device
  7. 7Your vault and saved credentials sync back automatically
About 60 seconds
Your old device is automatically deauthorized. Nobody can use it to access your account.
02

My phone was stolen

Someone has your phone. Here is what you need to know — and why you are still safe.

  1. 1Stay calm — your account is protected by YOUR biometric. The thief does not have your face or fingerprint.
  2. 2Even if the phone was unlocked when stolen, every FaceIn action requires a fresh biometric scan.
  3. 3On a new device, open the FaceIn app and tap "Recover Account"
  4. 4Enter your email — we send a magic link
  5. 5Tap the link, register your biometric on the new device
  6. 6Your old device is automatically deauthorized
About 60 seconds to recover
With a traditional password manager, a thief with your unlocked phone has access to EVERY saved password. With FaceIn, they have access to nothing. Your biometric cannot be stolen from the device.
03

I lost ALL my devices and can't access my email

Worst-case scenario — everything is gone.

  1. 1Contact us at hello@facein.id from any email you have access to
  2. 2We will verify your identity through a manual process
  3. 3Once verified, we will reset your account and allow re-registration from a new device
  4. 4Your vault data will be restored after re-enrollment
24–48 hours (manual review required)
This is the only scenario that requires human intervention. It is intentionally slow — because if it were fast, someone impersonating you could use it to steal your account.
04

My fingerprint isn't working

Your biometric scan keeps failing — maybe a cut, a bandage, or the sensor is not cooperating.

  1. 1Try a different finger — if you registered a second biometric during setup, use that one
  2. 2Clean your finger and the sensor — moisture, lotion, or dirt can interfere
  3. 3If no biometric works, approve from another device you've already linked, or use MCR recovery — no PIN, no backdoor
  4. 4Once inside, you can re-register a new biometric from Settings
A few seconds
This is exactly why we ask you to register a second finger during setup. Two biometrics means you always have a backup.

Still Can't Get In?

If none of these scenarios match your situation, reach out to us directly. We respond within 24 hours.

CONTACT SUPPORT →